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BIAS AND DAS AT DISNEYLAND

“Bias is a disproportionate weight in favor of or against an idea or thing, usually in a way that is inaccurate, closed-minded, prejudicial, or unfair. Biases can be innate or learned. People may develop biases for or against an individual, a group, or a belief. In science and engineering, a bias is a systematic error. Wikipedia”

This is something the disabled deal with on a daily basis. It is also something we encounter at Disneyland Guest Services. From the very people that are there to assist us.


Don’t get me wrong there are a great many Cast Members that are empathetic, kind, helpful, and amazing on a daily basis. We are so very appreciative of your ability to see we are there for your help and we are so very appreciative of that help.


But as with anyplace on this earth, there are still those who are not those things. Who are sometimes cruel and unkind in how they treat and speak us when they encounter us.


A great many of us are coming to you for help. Some of us are wary of this new process because of the treatment received prior… we have been told we are less than G+ paying guests, because they have paid to get into the Lightning Lane. A place we do not agree we should be in at all. But alas this service is what has caused the increase in fraud.


It began with MaxPass. The moment you decided to have guests pay for a faster way to get on an attraction. Our way was seen as something more appealing to normal, healthy guests. No matter that it is NOT a front of the line service, feeding us through the FastPass/Lightning Lane enticed those who don’t want to pay.


Regardless of the fraud. I repeat, NOT ALL guests who come to be allowed to use the DAS are faking it.


We ask for respect, kindness, understanding, and patience… This service provides many of us a way to actually enjoy the parks to actually be able to get on one or two attractions to then leave because many of us do not have the ability to do an entire day. I certainly don’t.


PLEASE PLEASE PLEASE, train your new staff NOT to say things like:


👉🏼“You can wait, other guests have paid to bypass the line” or “You don’t have autism, you don’t qualify” or “cognitively you look fine” or “You can just use a wheelchair” or “Get a scooter you’ll be fine” or “ You should not have come on a busy day, people with disabilities should find quieter days to visit.”


ALL of these things have been said RECENTLY. Just BEFORE the new DAS announcement AND after.


If you can’t be kind and understanding, you don’t belong assisting folks wearing their hearts on their sleeves. Begging you for help.


‼️Please remove the criteria setting text from your website and app. It's NOT a deterrent for fakers, it's a new way to act for them. Also, please tell your GS CMs in the parks that the criteria set on the website ISN'T the rule. Tell them what you seem to be telling all of us on the phone, via email, and via chat... "DON'T pay attention to the website, it will STILL be on a case by case basis" because those at the parks seem to have taken that text to heart and are DECLINING guests right off the bat for not fitting that text's description.😞🤦🏻‍♀️


I personally feel this announcement should NOT have been made so early. Especially since you don't have everything hammered out. One thing, you CAN'T ask us to have people MAKE ROOM for us when ALL CMs at queues YELL out instructions to FILL ALL AVAILABLE SPACE..or DEAD space where ever that queue may be. 🤦🏻‍♀️

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Guest
Apr 20

Yesterday I was told by a CM who didn’t have all the facts that they didn’t think what I was explaining would qualify me under the new system and that the plan to lower those on scooters getting DAS. I don’t need a scooter, but that part pissed me off royally because those on scooters may have other things that they struggle with. Disney really just thinks they don’t have to follow ADA and it shows because I feel they have had enough time to change what they said on the website.

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